DH
Daniel H

1 reviews | Active since Jan 2023

28 Jan 2024, 15:54

****my and Unreliable

I never actually wanted to get involved with Vodacom in the first place, but they own the fibre lines in my area.

I did not choose them as my ISP, instead I went with Afrihost, see my review there as well.

My line has been down for more than a week now. I cannot call Vodacom as they refuse to help since I need to go through the ISP, which I have done. According to their investigation, Vodacom changed my ONT number or some **** and now I am at their mercy, as well as my useless ISP. I don't know how this happened, since I was connected for a month or two before.

It is despicable what they are doing as well as the complete lack of care and competence displayed. It is no wonder that they are not part of the ISPA, they should be the last company owning and maintaining fibre lines.

0
Replies (1)
Vodacom
Vodacom's reply28 Jan 2024, 19:47
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team