KR
Khakhu R

1 reviews | Active since Feb 2013

25 Aug 2016, 08:50

My airtime vanishes into thin air each time.

<p>I recharged my airtime yesterday for R55. I then bought power hour and used that to call my vodacom contact. I got an sms that my data was at a 4mb balance and so I switched off my data. This morning I woke up to 0.01c airtime. This is not the first time this happens with my airtime. Either Vodacom is flushing my account of calls have become that expensive per second. The same thing happens with my data. Its either Vodacom get their act together or they will wake up to an even bigger drop in client base and thus revenue should they continue overcharging like this. And mismanaging our funds as well. </p>

0
Replies (1)
Vodacom
Vodacom's reply25 Aug 2016, 09:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team