My Airtime Just vanished again!
<p>Today I lodged a complaint about the disappearance of my airtime. Having recharged R30 and R12 respectively through mobile banking, I checked my balance only to find R3. I called Vodacom customer care and was told by a very rude consultant that I have a June subscription that deducted from my phone. I told her I had queries before regarding airtime or data disappearance and subscriptions were never brought up as a cause for this.</p> <p> </p> <p>Later another consultant called to tell me that the previous consultant cancelled my subscriptions so they can't see when I subscribed. I've never had any subscriptions at all!!!</p> <p> </p> <p>This to me sounds suspicious. I need my airtime back R42 is no joke on this economy.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
