1 reviews | Active since Sept 2016

24 Nov 2016, 17:16

My Airtime Just vanished again!

<p>Today I lodged a complaint about the disappearance of my airtime. Having recharged R30 and R12 respectively through mobile banking, I checked my balance only to find R3. I called Vodacom customer care and was told by a very rude consultant that I have a June subscription that deducted from my phone. I told her I had queries before regarding airtime or data disappearance and subscriptions were never brought up as a cause for this.</p> <p> </p> <p>Later another consultant called to tell me that the previous consultant cancelled my subscriptions so they can't see when I subscribed. I've never had any subscriptions at all!!!</p> <p> </p> <p>This to me sounds suspicious. I need my airtime back R42 is no joke on this economy.</p>

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Replies (1)
Vodacom
Vodacom's reply25 Nov 2016, 06:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team