1 reviews | Active since Jun 2017

12 Jun 2017, 14:18

My airtime Chowed although I received an SMS confirming my data purchased.

<p>Good day all,</p> <p>I have been patiently waiting for this matter to be resolved. I just received an SMS saying I am awarded 500MB. I am not interested in Data I can not make calls with data. I want my R85.00 airtime.</p> <p>Your systems failed to register that I have bought Data even though I received an SMS stating and confirming that I bought data.</p> <p>PLEASE NOTE THAT THIS IS NOT ABOUT DATA. Its about my my airtime that I lost .</p> <p>I also need you to please listen to the call I just had with Mpatisi and let me know if thats the level of attitude and disrespect you allow at your call center. call reference: Ref. 1- ********** ********** .<br />Also, why do I have to repeat my story everythime I call your call center although I give a ref. number that your team can read through?</p> <p> </p> <p>Mphele</p>

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Replies (3)
Vodacom
Vodacom's reply12 Jun 2017, 16:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply15 Jun 2017, 08:48
Official

Good Day

Kindly note that you query has now been resolved.

Regards

Dominic

Vodacom
Vodacom's reply15 Jun 2017, 08:49
Official

Good Day

Kindly note that you query has now been resolved.

Regards

Dominic