TM
Tshepo M
1 reviews | Active since Sept 2015
13 May 2020, 13:14
My airtime
My wife is in bad space now because whenever she topups her airtime,she receives "success" receipts for subscriptions that are unknown to her during midnight,and all her airtime would be consumed up.This is ongoing even after calling vodacom to address it.Now she is calling 135 for consultant and she is being referred to a robot .
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Vodacom's replyOfficial
13 May 2020, 13:47 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 May 2020, 13:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team