My airtime and data disappearing
<p>For the past few months now I have noticed that my airtime on my cellphone has just been disappearing. So today I decided to test what could possibly be going on with my airtime. </p> <p> </p> <p>This morning, I bought R110 airtime through my banks USSD. I then decided to buy data through the "JustforYou" data. I had R98 left once I had finished buying the data and had 40MB worth of data. I then proceeded to use the data of social media (but carefully checking whether my data to make sure that once depleted, I switch it off on my phone. </p> <p> </p> <p>What I saw was quite surprising when I did a balance check for the third time. My Airtime was also being used as data, even though I still had about 10MB of data left.</p> <p> </p> <p>I have been discussing this with my husband for months and he too has mention that his Vodacom (as he has a Cell C phone too) has been disappearing at a faster rate than before.</p> <p> </p> <p>This is not the first time that I am raising a concern with regards to data with Vodacom. I have tried numerous times in the past to call the Customer Line to try and get explanation of have my issues resolved but I always get the same excuse: "Mam, my system has not updated your usage yet." That line really irritates me!!!</p> <p> </p> <p>So I pose a question to you; please could you explain as to why my cellphone will use my airtime, instead of data that is available? Your response will be highly appreciated.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
