MK
Mthobisi K

1 reviews | Active since Sept 2025

19 Sept 2025, 12:46

My account was with attorneys for penalty fees

My account was with attorneys for penalty fees. I have fully paid those arrears and the account was returned to Vodacom — yet you deleted my number ***. It’s been a week and this is utterly unacceptable. Restore my number immediately. If this is not resolved within 24 hours I will: Escalate to the National Consumer Commission and ICASA, Instruct my attorneys to pursue full compensation for any losses and damages caused by Vodacom’s negligence, and Publicly disclose the timeline and names of responsible staff across social media and consumer complaint platforms. Vodacom’s conduct is unprofessional and will be met with every available legal and regulatory remedy if not corrected without delay. Consider this your final warning. Restore *** now.

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Replies (1)
Vodacom
Vodacom's reply19 Sept 2025, 14:09
Official
 
Dear Customer,
 
Thank you for bringing your complaint to our attention.
 
Please be advised that a consultant will be in touch with you shortly to assist with your query.
 
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
 
Kind regards, 

Vodacom Consumer Website Team