My Account was upgraded without my permision

S3-GK33J-J27N6<br> My contract was upgraded without my permission. Now vodacom is billing me a lot of money. I also found that the new contract is including Iphone that I didn't receive. For a month now waiting for them to sort the problem. I found out that the person who upgraded my contract is Thato(VDSEA). What a poor service from vodacom and only two vodacom ladies who were willing to help me, but the rest are bunch of employees who transfer me to other departments without warning me. I have been with vodacom contract for more than three years,and this is the first incident I have and just realized how bad is their service. There are few good employees at least. Lisa is the one of the best who was helpful, and Megan Mannel. Angelina Mthethwa was the bad consultant. Transfering people without warning them.