My account was upgraded without a phone sold!!

Over a month ago, on a company letterhead, I requested an upgrade on one of our business lines - this was sent to the business admin email account. I believe that it took over a week for someone to come back to me on this and I was sent a quote which I then accepted. Once accepted, I enquired as to when the delivery of the phone would take place only to be told that it was indefinite as there was no stock!! (This is a business phone!!!). At the time, I confirmed that the upgrade would not take place until the new phone had been delivered. Since then, I have not been able to order an alternative phone with the consultant telling me I should go through to a shop rather.<br> <br> I received my invoice today and guess what!!! I am paying for the upgraded phone!?? Really? <br> <br> I am disgusted at the lack of response Vodacom offers its business customers and am ready to move my entire company somewhere else!