NZ
Nokuthula Z

1 reviews | Active since Mar 2017

28 Mar 2017, 15:05

My account is up to date but suspended for no reason

<p>Vodacom suspended my account for no reason on 23 March 2017, today is the 28th of March and still i am unable to make calls or receive calls. I have made several attempts to get them to reactivate my account but still they are unable to assist me. They have confirmed that my account has always be in good standing but they cannot explain why my acccount is still suspended. They have told me on several occassions that they have rectified the error from their side and asked me to rebbot my phnone, which I did over 20 times but still my account is suspended. I have also been to their Brooklyn, Menlyn and Pretoria Cetral branches but still they told me that they cannot help me. i am so frustrated by the poor service i have received. To make matters worse, I am not able to get through to their Subscriber Collections department because i have already called them several times so my number is blocked and apparently it is the only department that can assist. If Vodacom is not able to help me them who will, because it is their system.</p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply28 Mar 2017, 15:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team