My account is still on an open line!

This complaint has been opened from Feb 2015 and still not sorted, everyone promises this and that but you are still not keeping your promise, in Feb I logged a hello peter complaint because NOBODY wants to help when I phone the customer care and billing office, USELESS.<br> <br> Then after my complaint on hello peter, someone phoned me and confirmed and PROMISED that my line will be set to a blocked line when the data is finished. Now I can not understand why again I am always in arrears??? O ok, let me phone, no mam your line is an open line??? ***!!! USELESS USELESS USELESS USELESS. I want to know how I can cancel all my lines with you and move over to another provider because this is now really not the why YOU PROMISED ME, please pull out the recordings and listen that your agent said that my line will now be a blocked line when data is finished. I am now FED up with Vodacom because you do not keep to any promises! You are USELESS.