SP
Suni P
1 reviews | Active since Apr 2011
28 Jun 2022, 17:25
MY ACCOUNT IS NOT IN ARREARS
i paid my arrears on my account on 17 June 2022. I want to reduce my subscriptions amounts or cut costs as I have a temp job and i cannot afford paying vodacom i called a day ago, held on forever, and got cut off. the recording keeps stating that I am in arrears and I am not!! i paid the amount owing!! I give up!
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Replies (2)
Vodacom's replyOfficial
29 Jun 2022, 07:45Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Jun 2022, 07:45
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
SP
Suni P's updateReviewer Update
29 Jun 2022, 16:43thank you for the template response! sadly, I have received sms, stating the case is now closed! how so when no one called me!! Gosh!!!!!!
SP
Suni P's update29 Jun 2022, 16:43
Reviewer Update
thank you for the template response! sadly, I have received sms, stating the case is now closed! how so when no one called me!! Gosh!!!!!!