MY ACCOUNT IS DEACTIVATED

Am Natalie Yawa ID NO *** cell no ***<br> i am working at Tiekams Celluar as a sales consultat . i have Mpesa account for about four years now , all of a sudden in September i couldnt access mpesa on my phone. then i call the call center on *** and i was assisted after verifying my details i was told to use the new sequence *120*8660*8378# since i was not winning at all with *111#. on the 20 October 2015 i recieve the sms the Vodaco has loaded my R814 payment as usual. but when i go to the bank to withdraw it showed R0.00 ON MY ACCOUNT . <br> i call the call center again and i spoke to SAMNKELISIWE NKOSI she told me i have two accounts one is active and the other is not active thats why am getting these errors and that she is logging a call to IT dept to cancel the inactive account . days passed no one phone me to say its sorted or what , so i phoned them again i spoke to a lady MPHO . she told me i dont even have the account with mpesa i told her what happed she logged another call for me then she vanished , i spoke to Thenjiwe and SIKHUMBUZO but no one is helping me .<br> all i want is my account active my bank card active and all my money to spend , please please .