My account is a Mess- Vodacom can never help you.

My Mother had two lines on her name, but it was actually for me they just never wanted to approve me, the last - 5 months they stopped debit her account, if we phone they say the problem is not by them its by the bank, the bank say it is not by them it is by Vodacom. We have put it back on debit order and still they didn't take it, we have to go in each moth and pay the account cash otherwise they will cut the lines off, and then on top of that i need to pay a penalty fee for 5 months now, for something they cant get right!. we tried again to put in in my name,it worked. we Transferred both line to my name.they said all is done and my account will be debited from the first of OCT 2015. Again the debit order didn't go off?? i phone *** and asked them why? they said they are only going to debit me the firs of November, i asked them how is that possible is OCT then for free? i asked them to look into my mothers name cause maybe it didn't transfer yet or the last payment was suppose to go off by her, they checked and said no nothing is outstanding on aether two names now my Mother gets an mail\please make immediate payment to avoid disconnection of all services"i spoke to 5 diffe"""