1 reviews | Active since Nov 2016
My account has been hacked
<p>After holding on for more than 20min without anyone answering at the Vodacom call centre, i realised that theres probably no agents working anymore. My account must have been hacked. My monthly instalment is average R1600 per month but suddenly it was R 3200 this month. Please explain the extra charge of R1300 to me as it shows out of data bundle. I will port my number if this is not resolved by tomorrow. Im worried if my number has been hacked, the charge might even be worse this month. You can call me on ********** 427.</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
