1 reviews | Active since Dec 2014
My account continues to billed months after I cancelled my contract
I had a data contract with Vodacom which I cancelled on 26 June 2017, and this is reflected in their records. However my account was debited in July, August and now I just received an invoice for September, this has put me out of pocket by more than a R1000. After numerous attempts to resolve the situation Vodacom have still failed to rectify it. It is extremely disappointing that Vodacom shows no inclination to resolve this situation with expediency. This is tantamount to THEFT!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team