KG
Kaelinn G

1 reviews | Active since Jul 2016

17 May 2017, 18:46

My account

<p>I have complained on hello peter several times because this is apparently all that helps since the email is unavailable etc... So i have had many problems with vodacom and i only started using it on November 2016 .. since early may i have been receiving calls from Vodacom telling me that i owe money.. i know for the fact that i don't because i do the eft every month .. today i wanted to use my Vodacom account to make a phone call and it said that my account has been suspended... The last time i was in Vodacom they mentioned something about different systems thats not updated.. which means that i and everyone else is on all of Vodacoms systems and the reason why i was billed wrong was because the systems aren't all updated ..(which they should be) now again i have been billed for a penalty because according to them i have not paid my account.. i have received an sms to say that my payment has been confirmed..i need Vodacom to sort this out because i have only negative feelings towards them and as i have been doing i will continue to refer people away from Vodacom because it is truly disappointing and an embarrassment ... To struggle with such a huge company about something they specialise and created for cellphone use... I am honestly disgusted by this i will keep on posting bad reviews because this is just terrible</p>

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Replies (1)
Vodacom
Vodacom's reply18 May 2017, 07:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team