1 reviews | Active since Jul 2016
My account
<p>I have complained on hello peter several times because this is apparently all that helps since the email is unavailable etc... So i have had many problems with vodacom and i only started using it on November 2016 .. since early may i have been receiving calls from Vodacom telling me that i owe money.. i know for the fact that i don't because i do the eft every month .. today i wanted to use my Vodacom account to make a phone call and it said that my account has been suspended... The last time i was in Vodacom they mentioned something about different systems thats not updated.. which means that i and everyone else is on all of Vodacoms systems and the reason why i was billed wrong was because the systems aren't all updated ..(which they should be) now again i have been billed for a penalty because according to them i have not paid my account.. i have received an sms to say that my payment has been confirmed..i need Vodacom to sort this out because i have only negative feelings towards them and as i have been doing i will continue to refer people away from Vodacom because it is truly disappointing and an embarrassment ... To struggle with such a huge company about something they specialise and created for cellphone use... I am honestly disgusted by this i will keep on posting bad reviews because this is just terrible</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
