MY ACCOUNT

I am very unhappy with Vodacom's service.<br> <br> First they just trying to deducted from my account without asking me if it is in order. Now I the customer have to pay R200.00 because of debit orders that was deducted without my consent. That's not fair to me. <br> <br> Then secondly, they decided to move my upgrade date to a later date, than usual, because I apparently change my contract, I never ever told anyone, never received an SMS or call to confirm that I've changed it, so somewhere someone is deciding, on my behalf. <br> <br> My upgrade date use to be in March, and I want it change back to that. without ANY EXTRA CHARGES!!!<br> <br> Where is the security on my account then???<br> <br> Can this be resovled.