DC
Debbie C
1 reviews | Active since Apr 2024
05 Jun 2025, 12:08
My 90year old mother has been unable to use her prepaid vodacom phone since December 2024
My 90year old mother has been unable to use her prepaid vodacom phone since December 2024. When I tried to check her phone the sim card was not working. I went into a vodacom store and they advised that the sim card had been recycled and I must contact their customer care centre which I duly did only for them to tell me to visit a vodacom store. My concern is that there was still over R1000 Airtime on her sim card and I would like to transfer the airtime to another number. No one is willing to answer me.
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Replies (2)
Vodacom's replyOfficial
05 Jun 2025, 12:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Jun 2025, 12:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
DC
Debbie C's updateReviewer Update
10 Jun 2025, 13:36I was contact by Peter after my 1st review on Hello Peter, an offer was made and accepted and he sent me an email to which I responded. However, my email has been deleted without being read and I am still waiting for Vodacom to honour the settlement with me. I also received an sms advising that the service ticket has been closed.
DC
Debbie C's update10 Jun 2025, 13:36
Reviewer Update
I was contact by Peter after my 1st review on Hello Peter, an offer was made and accepted and he sent me an email to which I responded. However, my email has been deleted without being read and I am still waiting for Vodacom to honour the settlement with me. I also received an sms advising that the service ticket has been closed.