My 3G contract was upgraded to an smart phone pack

My 3G contract of 7 years @R157.99 pm was upgraded by Mainamma at the outsource and I am stuck with extreme high bills. I have logged an incident on 4.2.2015 and UP TO DATE HAD NO RESPONSE FROM VODACOM. ON MY WEEKLY FOLLOW UP THE CALL CENTRE AGENTS INFORMS ME THAT I SHOULD HAD AN OUTCOME ALREADY AND THEY ESCALATE THE QUERY AGAIN. Well the poor guys do what they have to But ***** DEPT IS NOT INTERESTED IN INVESTIGATING THE UPGRADE. THEN VODACOM HAVE THE CHEEK TO ASK<br> ME TO RATE THEIR SERVICE. WHAT SERVICE? There is no service. The service is non exiting so why ask me to rate this? I have no Internet since 4.2 and now the have also suspended my cell phone contract. Yesterday we had an emergency and the found the service was suspended. IF ANY THING HAPPENS TO MY FAMILY I WILL SUE VODACOM FOR SURE!! I also received letters harassing me and advising me they will place me on credit bureau For INSIDE *****? What De hell? If I am place on Credit Bureau I will see an attorney and sue VODACOM. I AM BLAMED FOR INSIDE *****. PLEASE WAKE UP AND ATTEND TO YOUR QUERIES. For being a VIP customer for 15 years? And you are treated like this?