tN
thembi N

1 reviews | Active since Feb 2024

08 Feb 2024, 11:26

Mxm sick and tired of Vodacom mxm

Really angry my bill today is saying I am going to pay R200 they keep increasing the amount of airtime or data I never requested to be part of the month to month contract,when I went to the shop to go take up this contract I made it clear that I want a month to month not a contract if I want to cancel it month end I should be able to do so now they are refusing to cancel and are telling me it's a month to month contract for 24 months which is not what I was sold when I opened it I asked her is she sure they won't give me problems when I want to cancel she agreed now I can't cancel and then on top of it they are increasing the airtime borrowed or used to the contract my bill mover from R70 a month plus R10 for the number to not received private calls at this rate I am now going to pay R200 this month end something I never wanted . Please help me get this guy to cancel and change my number to just a contract number only. So angry and sick and tired of Vodacom taking money away from my children's food

0
Replies (1)
Vodacom
Vodacom's reply08 Feb 2024, 12:08
Official
  Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team