CW
Chantel W
1 reviews | Active since Sept 2012
16 Jun 2023, 08:56
MWEB VODACOM Fibre
MWB***4 - Its day 2 without Fibre connection. I found its absolutely ridiculous that no one can resolve this within a day. If my fibre is not connected today you cancel the service and I will go to Afrihost who is much more reliable. The red alarm light is on on the black box and still hasnt gone off!!!
Its so pathetic that even with loadshedding and your line being down on Fibre due to a fault you still expected to pay your full monthly installment. No adjustments are made for “downtime”
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Replies (2)CW
Chantel W's updateReviewer Update
16 Jun 2023, 11:25Your are the ISP!!!!
CW
Chantel W's update16 Jun 2023, 11:25
Reviewer Update
Your are the ISP!!!!
CW
Chantel W's updateReviewer Update
19 Jun 2023, 14:49I would hereby like to thank Algenon Mortan for going beyond the extra mile to try and resolve my Fibre connection. By taking ownership and calling Mweb as I have literally just reached the end and started giving up. If only everyone could deliver this professional service and do it with urgency and care like Algenon did, then we would have much better reviews instead of always being negative.
I have been in tears today due to frustration of having to keep buying data not to miss a meeting. He could hear and did everything possible to get it resolved.
You are a great asset to your organisation and thank you for your professionalism and keeping calm while assisting me.
I have been in tears today due to frustration of having to keep buying data not to miss a meeting. He could hear and did everything possible to get it resolved.
You are a great asset to your organisation and thank you for your professionalism and keeping calm while assisting me.
CW
Chantel W's update19 Jun 2023, 14:49
Reviewer Update
I would hereby like to thank Algenon Mortan for going beyond the extra mile to try and resolve my Fibre connection. By taking ownership and calling Mweb as I have literally just reached the end and started giving up. If only everyone could deliver this professional service and do it with urgency and care like Algenon did, then we would have much better reviews instead of always being negative.
I have been in tears today due to frustration of having to keep buying data not to miss a meeting. He could hear and did everything possible to get it resolved.
You are a great asset to your organisation and thank you for your professionalism and keeping calm while assisting me.
I have been in tears today due to frustration of having to keep buying data not to miss a meeting. He could hear and did everything possible to get it resolved.
You are a great asset to your organisation and thank you for your professionalism and keeping calm while assisting me.