MUTE

Called VC customer care. Thespo was brilliant. Had to trnsfer call to another department, did not mind, as he was polite and I thought the good service would continue. However, the call went through to 2nd agent. No response, all I heard was agent chatting and having a ball with me on the other end saying hello countless times. Had no care in the world. NOTHING. AFTER +20 MINUTES, MY CALL WAS MUTED FOR ANOTHER 10MIN. THAN SHE JUST DROPPED LINE, PROMOTING SURVEY. DISGUSTED IN THE NO TREATMENT. STILL NOT RESOLVED. WOULD LIKE THE CALL TO NE LISTENED TO AND APPROPRIATE ACTION TAKEN AGAINST INDIVIDUAL.