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Beulah B

1 reviews | Active since Sept 2015

16 Sept 2015, 22:16

MUST READ!!!! scrutinise all Vodacom contracts!!!!

I recently migrated between different tariff plans. Due to the bad experience of people known to me I did not want an open contract. However the tariff plan I ended up with unbeknownst or explained to me discovered only after my phone was soft locked had a R125550 credit limit extended absent any consideration of anything 16X my monthly subscription On inquiry I was informed I owe Vodacom R17797.20 billed to my account in 2-4 days. Vodacom hands you a loaded gun with the safety REMOVED neither telling you it IS loaded nor telling you it IS NOT, expecting you to simply know it is loaded and when the inevitable predetermined outcome happens of shooting yourself in the foot, well it is your problem and you should have known better. The internet is inundated with similar facts yet Vodacom continues with impunity Why is there not a minimum limit 2x the subscription from the onset which a customer has to raise expressly The banks have been doing that for years Yet Vodacom can give you a \loan"that can ruin you financially for months without any consideration of affordability or anything How is this even allowed???? DO NOT ALLOW THEM TO DO THIS TO YOU"

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Replies (1)
Vodacom
Vodacom's reply17 Sept 2015, 09:53
Official
Hello Beuls186,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team