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Christiaan E

1 reviews | Active since Jun 2017

08 Sept 2017, 11:13

Must pay for vodacom's mistake

Vodacom deducted tried to deduct R521 more from my bank account than they should have as a result the debit order was returned and a penalty fee of R100 was added to the amount owed. The useless *********** idiots at vodacom refuses to correct their mistake and credit the penalty fee as well as the bank charges related to its mistake.

I made a payment and deducted the fee added by them as well as the bank charge , as it is not a mistake I made.

Now my service has been suspended as a result of incompetance and uselessness. Vodacom is almost as bad as mtn when it comes to customer service and acknowledging and correcting mistakes made by them.

0
Replies (4)
Vodacom
Vodacom's reply08 Sept 2017, 11:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

CE
Christiaan E's update11 Sept 2017, 14:12
Reviewer Update
Even after talking to a consultant I was still held responsible for a mistake Vodacom made and had to pay for it to have my service reconnected. Vodacom has now surpassed MTN when it comes to PATHETIC CUSTOMER SERVICE. I will be cancelling my contract when it reaches it's end and will move to another service provider that will not let it's customers pay for mistakes they make.
Vodacom
Vodacom's reply19 Sept 2017, 12:59
Official

Good Day

Kindly respond to the email that was sent to you for further assistance.

Regards

Dc

CE
Christiaan E's update23 Sept 2017, 10:21
Reviewer Update
The level of incompetance at vodacom is getting bigger by the day. After taking months to cancell a debit order on my standard bank account, and getting confirmation from vodacom that it was removed and I am reflected as a cash payer, vodacom goes and proves my point that they are useless and incompetant by submitting an unauthorised debit order on my absa account. I had to go into the bank today to reverse and stop the debit order. If vodacom tries to submit any further debit orders without my express written consent,I will hold vodacom responsible for any charges related to that transaction being reversed. USELESSNESS AND INCOMPETENCE is the order of the day at vodacom.