TF
Tony F

1 reviews | Active since Sept 2017

26 May 2021, 20:08

Musical chairs with Vodacom

Vodacom has become the worst telecom to deal with. Years ago, people were proud to say, "I am with Vodacom", now it is almost embarrassing. Their call centre is useless. The accounts dept. is pushing targets, but not listening to clients. The network tech dept. is totally absent .... and always "unavailable". As for the response time, well six months seems to be par for the .... no, make that one year!. I have sms's and other comms to prove my point, so if anyone at Vodacom is upset by my post, call me! I have levelled this challenge at them a few time already, but to no avail. But get terse with one of the call centre people, and suddenly the client becomes the person in the wrong. Well, good luck Vodacom, the future awaits those that deliver, you are obviously not one of those companies.

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Replies (1)
Vodacom
Vodacom's reply27 May 2021, 07:14
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team