SA
Susan A
1 reviews | Active since Sept 2015
22 Oct 2019, 15:41
Mum&Baby messages that I have never asked for!
I have been receiving Vodacom Mum&Baby messages on my phone for the past few months. I have never subscribed to this service as I do not have any babies. I have been in to 3 Vodacom shops (Blue Route, Constantia Village and Gansbaai) to ask them to assist in stopping these messages to no avail. The Constantia village store did however phone the Vodacom call centre who said that I had `been unsubscribed` which was confirmed in a message to me dated 15 Oct. I don`t know how I could be unsubscribed if I never subscribed in the first place. The last Mum&Baby sms I received was on 21 Oct.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
23 Oct 2019, 07:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Oct 2019, 07:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SA
Susan A's updateReviewer Update
29 Oct 2019, 09:25Thank you for you reply but I am still waiting for your Consultant to contact me and I have received yet another unwanted Mum&Baby message from Vodacom that I never subscribed to. I have tried at 3 different Vodacom shops and their Call Centre to have these messages stopped to no avail. This has been going on for a couple of weeks now and nobody there seems to have any idea how to stop them even though they are coming from Vodacom itself!
SA
Susan A's update29 Oct 2019, 09:25
Reviewer Update
Thank you for you reply but I am still waiting for your Consultant to contact me and I have received yet another unwanted Mum&Baby message from Vodacom that I never subscribed to. I have tried at 3 different Vodacom shops and their Call Centre to have these messages stopped to no avail. This has been going on for a couple of weeks now and nobody there seems to have any idea how to stop them even though they are coming from Vodacom itself!
Vodacom's replyOfficial
04 Nov 2019, 15:50Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply04 Nov 2019, 15:50
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team