1 reviews | Active since Sept 2016

16 Oct 2017, 10:47

Multiple strikes - you're out

After being conned into an additional data package by a "outsourced company" that Vodacom uses where I was supposed to have 5Gb added to my current Vodacom contract but instead had a totally separate contract added, I vowed to cancel everything I had with Vodacom, including a longstanding Red Advantage contract that has been in operation since the late 90s.

So here I am in a situation where I was offered 600min with 3Gb of data for R350, a deal which was supposedly a special because I was a long term client who always paid etc etc. Much to my surprise I was billed over R1000 for this and now have a bill sitting at R977 for what, I'm not sure. The call center is totally useless, I've called every few days and am now taking this to Hellopeter because, quite frankly, Vodacom are useless. As soon as this is resolved and I have my money back, I'll cancel my contract, my wife's contract, my kids contract, my father and mothers contract, and their 4 business accounts. Sick of this.

0
Replies (3)
Vodacom
Vodacom's reply16 Oct 2017, 11:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

's update16 Oct 2017, 11:33
Reviewer Update
I wait with baited breath for this call. I've been promised return calls before but they are yet to materialize.
Vodacom
Vodacom's reply23 Oct 2017, 11:57
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team

Best regards,