multiple incorrect debit

<p>in the month of august, i did an upgrade on my contract. here i was told there are no hidden cost because i am doing the upgrade online. to my suprise i was debited 3 times the amount. i logged a request for this to be sorted out on the 1st of september, my query has been sorted but the refund has not been done. i called about 40 times asking to be helped and i was transferred from 1 dept to another. i was speaking to team leaders and supervisors and they all promised to help, but nothing happens. i am so irritated witht he service i got from vodacom that i will not suggest them to anyone. i really wonder how they won that awards for best service provider!!</p>