AR
André Rocher

1 reviews | Active since Jul 2011

25 Apr 2017, 08:35

Multiple functions just a huge hassle

<p>I've been trying for the last 5 days to transfere airtime to my spouses phone. Keep on getting a error message. Then after spending 10 min on the phone I'm told that I cna only transfered bought airtime and not airtime received as part of my contract. Ok. Spend another 3 days trying to buy airtime with my credit card for my spouse. Another error message, another 10 min on the phone. Seems you cannot buy airtime for prepaid online. Only through your bank. </p> <p> </p> <p>Here is a thought. Maybe if Vodacom puts a disclaimer on their online portals that clearly states that you can only buy or transfere airtime if you are born after 1985, have brown hair, eat blueberries on a monday and speak in a high pitched voice then I wouldn't waste some much time trying to get the function to work. </p> <p> </p> <p>Seems these functions only work under very specific and limited conditions. Whats the point? </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply25 Apr 2017, 10:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team