Multiple errors on upgrade, can't get them fixed

So many things have gone wrong my upgrade. <br> <br> I was sold upgrade at 259 p/m special price, now being charged 349 p/m. Cancelled insurance in Jan, received confirmation, yet still being charged for it. New contract mistakenly recorded as cash, so debit order has stopped going through. Store staff keep blaming to IT/accounts/insurance departments, new IT backends, and systems that are down. Call centre keeps telling me to go back to the store because they can't see the details (eg specials).<br> <br> I wish there was one person at Vodacom I could show all these problems to, because as a whole, the experience is just so much worse than just the sum of all the little mistakes. I honestly believe this is not one person's fault anymore, or an unfortunate sequence of mistakes. There's a company culture of sloppy work, and passing the buck around.<br> <br> I'm sickened at the thought of having to go back to the store again, but it seems to be the only way to tie responsibility to someone. Shameel Aziz Joosub, sort your company out because I'm now considering starting a blog about this whole saga. <br>