Multiple complaints and disgusting customer servic

Good day. we were both supposed to upgrade 2gether 01/09/2015 as our last upgrade was done on the exact same date. As per the Vodacom app we were both due for our upgrade 01/09/2015 so 01/09/2015 we went to Cresta Vodacom & we were informed that the system wld not allow the 2nd number to be upgraded. I showed the manager that according to the app we were both due for a upgrade 01/09/2015. He then called upgrades depart & told them the app says 01/09/2015. I was asked to log into the app again to take a screen shot whilst the manager was still on the line & true as nut the guy in contracts had already changed the date &the app then said 01/12/2015. I was highly disgusted especially considering we had sold both our **** phones to pay for the upgrades so neither of us had a phone. I took my moms upgrade & got the S6 as I am deaf & need a phone with telecoil & watch. I was not advised I cld add the watch to my contract when I ask if its incld, & told its no. To then find out a mnth later I cld've. I'm now sitting with a gear 2 watch that doesn't vibrate with every msg & was a absolute waist of money & Samsung don't reply either. That is not all there is more but no more space to Type