Multiple calls for vodacom daily-please stop

Item: Vodacom
Rating: 1
Author: Leigh A

In 2015 I moved from many years as a pay as you go customer to a contract under the name of a friend. After the contract was finished I moved back to pay as you go. All of this with the same number. Since that time the official contract holder has missed payments and has an overdue account.

Now I get daily automated calls from vodacom. I have made numerous calls to vodacom explaining the situation and that I am not responsible for payment of the overdue amount. At the time when I migrated to pay as you the account was up to date.

I need some help to resolve this as its becomming tiresome.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

07 May 2019, 07:10

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply07 May 2019, 07:10

Official

Vodacom's replyOfficial

09 May 2019, 08:15

Dear Leigh,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you this morning and there was no answer. We have responded to your query via email.

Regards,
Vodacom Consumer Website Team

Vodacom's reply09 May 2019, 08:15

Official