MTN LINE PORTS - NEW CONTRACTS

We opted to move from MTN to Vodacom for logistical reasons due to the company contracts being with Vodacom. WHAT A MISTAKE !!!

We attempted to port two numbers from MTN to Vodacom on 03/01/2018, ports was requested and actioned and we were advised that these would take effect within 24hours on the two new contracts respectively.

On the 6th Vodacom advised that there was an issue with the ports and that the issues will be rectified within 24hours.

On the 9th we again complained that the latter issues was still not resolved and reported this to the CEO's office, The Cresta Dealer and the Vodacom complaints department.

As of today we have one partially active line in limbo loaded on two contracts, one completely inactive unported sim and number and no end in sight. One contract being completely incorrectly loaded.

It is refreshing to see that your office is just as *********** as Vodacom and its staff, apart from having one active line which has been disconnected and the other in limbo, NOTHING has been resolved to date.

IT HAS BEEN 48 HOURS WITHOUT ANY PROPER OR KNOWLEDGEABLE ASSISTANCE from Vodacom or its staff.

Should the matter NOT BE FINALIZED AND ALL IN ORDER by 13h00 today we will return the handsets and equipment to your Vodacom Cresta dealer and consider the deals NULL and VOID.