Ms Vdwalt

Dear Vodacom Customer Care,

I am writing to formally dispute the claim that I owe R13,567.42 on my account. This amount is incorrect and does not reflect my contract terms or payment history.

- My contract ended on 25 June 2025. I did not upgrade or renew. - My last payment was made on 25 March 2025, after which I unfortunately lost my job. - I fell three months behind before my contract end date, and the arrears amount is R5,700. This is the only amount I acknowledge as owing. - I therefore do not owe R13,567.42, and I request written proof from your system showing how this figure was calculated. I also wish to raise a complaint about the unprofessional conduct of your staff. During a recent call, while I was explaining my situation, the agent terminated the call abruptly. This is unacceptable and must be addressed.

I request the following: 1. A full written statement of my account from contract start to expiry, showing all charges and payments. 2. Immediate correction of the alleged R13,567.42 balance to reflect only the arrears amount of R5,700. 3. Written confirmation of the R600 data bundle refund or credit. 4. Written confirmation of my complaint regarding staff conduct and assurance that this matter will be investigated.