1 reviews | Active since Apr 2017

09 Nov 2022, 09:43

Ms

After being their client for more than 20 years, they didnt think twice before ripping me off. I had a contract with vodacom. Sim only 20GB 24 months. I couldnt pay the last 2 months due to financial strains. They blocked my sim and couldnt receive calls nor make one. I kept communicating with them and they never made it easier for me. Lately they've been toping up my account with data that i cant use coz of the blocked sim and that keeps on increasing my bill. Vodacom customer care has been so useless. I am now stuck with the bill and data on a sim i cant use

0
Replies (2)
Vodacom
Vodacom's reply09 Nov 2022, 10:06
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
's update21 Jun 2023, 11:04
Reviewer Update
I made arrangements to close the account. Nothing more nothing less