LM
Lilian M
1 reviews | Active since Sept 2020
09 Mar 2023, 11:46
Ms
Am lilian please assist me with vodacom. I did upgrade with them and they gave me a wrong phone with 500MB and 50 minutes . i returned the phone but every month they are taking money for the phone and 500MB and 50 minutes.so how can they take. money for a phone and sum while i don't have another phone to insert sum card.how they take money for a phone that i don't.when i talk to them they said we will credit your money to vodacom account.is money not their i want my money back
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Vodacom's replyOfficial
09 Mar 2023, 12:00Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Mar 2023, 12:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LM
Lilian M's updateReviewer Update
04 Apr 2023, 14:09- you promised me to refund my money in my account within 7_14 working days of the week. That was not done and 14 working days has already passed.vodacom is not faithfuly.
- They repeated the same thing that they did in February for adding instalment for the phone that i didn't receive the amount which is R913.75.this R913.75 and R130.00 is on my current invoice.i did upgrade but right now i don't have that phone and sum card they are not allowed to take money for something that I don't have.currently what I took from them is 20gb for R99 per month.but now they are showing me movie i didn't got those data i given airtime and my monthly instalment has now changed. I don't know what to do with vodacom if is possible for them to cancel all the contract with them i want to go to MTN am really tired. Their jobs are ***********.i can't write a review every month for same company.
LM
Lilian M's update04 Apr 2023, 14:09
Reviewer Update
- you promised me to refund my money in my account within 7_14 working days of the week. That was not done and 14 working days has already passed.vodacom is not faithfuly.
- They repeated the same thing that they did in February for adding instalment for the phone that i didn't receive the amount which is R913.75.this R913.75 and R130.00 is on my current invoice.i did upgrade but right now i don't have that phone and sum card they are not allowed to take money for something that I don't have.currently what I took from them is 20gb for R99 per month.but now they are showing me movie i didn't got those data i given airtime and my monthly instalment has now changed. I don't know what to do with vodacom if is possible for them to cancel all the contract with them i want to go to MTN am really tired. Their jobs are ***********.i can't write a review every month for same company.