TR
Tsakane R
1 reviews | Active since Jul 2021
26 Jul 2021, 20:36
Ms
My contract with them has ended on the 19 July, i called the customer service to put a notice a month before I spoke to lindokuhle she's said my contract is closed, today when I call they told me the last payment is on 1 sept how is that, melissa the supervisor she completely failed to give me valid reasons on my contract, I will never ever take contract with vodacom even my family won't advice them to use Vodacom, I requested the voice records they tell me to go to vodacom store they failed me big time, I have all the dates I called n the people I spoke to them, poooooooore customer service
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Replies (1)Vodacom's replyOfficial
26 Jul 2021, 20:53 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Jul 2021, 20:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
