Ms

Good evening

M not happy with vodacom the way they treat their customers, i have 2 contracts with them...in July they made an upgrade on my phone without my consent and again has debited my account more than they were suppose to debit.

I went to vodam waterfall mall in rustenburg n they logged a claim for me on their behalf.I then reversed the money that they have debited on my account and call them that i want to cancel my contract with them,they advised me tellephonically that they will do a once off debit in August and i will then be able to cancel my contract. I have been calling since last week n they are telling me stories that my account is in arreas again, i asked Nombelo the consultant who was assisting me today how so cos they advised me to allow once off debit payment n they will be able yo cancel my contract.

I don't want to be affected n have negative credit score because of Vodacom. I believe all their calls are recorded and they can retrieve all conversations i had with all consultants.

Hope they will fix that and cancel all my contracts with them.

I called them