ST
Sizakele T

1 reviews | Active since Sept 2018

29 Dec 2020, 14:03

Mrs S Tshililo ***

I have been trying to cancel my contract with Vodacome for months and it seem they don't want to cancel they just want to milk my money and put impact my credit record. Around Nover I received a call from Ayanda telling me that my contract has been cancelled to my surprise I still that Vodacom sent me an invoice that shows I owe them R251. What must one do to move from Vodacom, I don't think I I can ever advise one to take a contract with this ****** called Vodacom. My numbers with Vodacome are *** and *** this contract expired on the 27 March 2020 but you still sucking and want me to pay for something that I don't even use. Just can the contract I don't even have this numbers.

0
Replies (2)
Vodacom
Vodacom's reply30 Dec 2020, 07:04
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply30 Dec 2020, 08:30
Official
 Dear Customer, 

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 

Please note that we have submitted a credit request for the December invoice generated. The credit will reflect on the Vodacom account within 24 – 48 hours. 

We apologize for the inconvenience and the service experienced. 

Regards, 

Vodacom Consumer Website Team 

Best regards,