1 reviews | Active since Mar 2023
MRS DESIRE NEL
I travelled to Tunesia and Israel in September 2022 and got a roaming bill of R54 000. I logged a dispute and after 20 emails and 18 phone calls on the 30 th January 2023 was phoned to tell me that Tunesia had given a roaming discount, and that the credit of R15000 would be passed on my account. furthermore the lady told me that Israel had also given a credit and that it would reflect on my account within seven days. My portion to pay is R5000 and then my vodacom account would be resolved. i then paid the R5000 on the 01/02/23. I have also honoured the monthly payments BUT vodacom did not honour their side.....nothing happened. i cant phone or receive any calls....I travel a lot and have NO PHONE for emergency situations.....MY CLIENTS cant get hold of me and i have been telling everybody about the frustration dealing with VODACOM telephonically who cant assist me....legal department can only be mailed which you have to explain the whole story again. Every time a different person. Out of frustration i went to VODACOM CAPE GATE who advised me to go on SOCIAL MEDIA as they cant help me -reason being :WE ARE A FRANCHISE AND CANT ASSIST. So Vodacom what now - i have been a loyal client for 25 years.
i disputed the roaming account. i phoned at least 20 times explaining the story every time and endless mails .....vodacom help desk is a disaster and the staff is very arrogant and not professionally equipped to work with public.......i am so dissapointed.
i was on my way back from an business meeting in NELSPRUIT to Jhb airport when i was phoned by legal department. My phone was playing through the car blue tooth and my business partner heard the whole discussion. He has assured me that he will testify in court should i go legal.
i was told to pay R5000 which i did as my part of the R54000 bill. The lady said within 7 days the second credit would be passed and that my account would be sorted out as they got discount from the international side. i AM LOOSING CLIENTS NOW AND NOBODY CAN PHONE ME. I have now located an advocate who assured me that he would take my case as he specializes in roaming cases. I am seeing him 03/04/2023.
i have also contacted DEREK WATTS and will be having an interview with him next week. (carblanche)
i disputed the roaming account. i phoned at least 20 times explaining the story every time and endless mails .....vodacom help desk is a disaster and the staff is very arrogant and not professionally equipped to work with public.......i am so dissapointed.
i was on my way back from an business meeting in NELSPRUIT to Jhb airport when i was phoned by legal department. My phone was playing through the car blue tooth and my business partner heard the whole discussion. He has assured me that he will testify in court should i go legal.
i was told to pay R5000 which i did as my part of the R54000 bill. The lady said within 7 days the second credit would be passed and that my account would be sorted out as they got discount from the international side. i AM LOOSING CLIENTS NOW AND NOBODY CAN PHONE ME. I have now located an advocate who assured me that he would take my case as he specializes in roaming cases. I am seeing him 03/04/2023.
i have also contacted DEREK WATTS and will be having an interview with him next week. (carblanche)
I have fibre and 46 workers which i will make sure all leave Vodacom.
I will cancel all business due to Vodacom making empty promises.
In our household we have 6 contracts which we will cancel.
- Public think twice before you commence doing business with Vodacom.
I have fibre and 46 workers which i will make sure all leave Vodacom.
I will cancel all business due to Vodacom making empty promises.
In our household we have 6 contracts which we will cancel.
- Public think twice before you commence doing business with Vodacom.