Mrs de beer

Contract number porting account number I***-7

Vodacom team, I'm writing to express my frustration with an ongoing issue that has still not been resolved, despite multiple attempts on my side. I took out a new contract with Vodacom in September and ported my number from Cell C. Since then, it's been nothing but back and forth – from visiting your Greenstone store multiple times for a SIM swop, to having your agent visit my home several times. Eventually, we had to go all the way to Vodaworld in Midrand, where an agent managed to assist us with the number swop. We were finally able to use the contract we are paying for – but unfortunately, that didn’t last long. We are once again back to square one: unable to receive calls, SMSes, or one-time PINs. We’ve now received an email from your technical department saying that in order to fix this, To resolve this, the customer will have to rica a new MTN starterpack in their name and supply us with the MTN sim number. We will ask MTN to place ****** onto that sim. Once its on that sim, will will simulate a new port which the customer has to approve with OTP from the new MTN sim. Once the port is approved, we will complete it. then the customer's issues will disappear. I find this unacceptable. I’ve gone through all the correct channels, wasted time and effort, and still cannot use the service I am paying for. Please escalate this issue and provide a proper solution – not another workaround at my cost. Looking forward to your urgent response.

Samantha de Beer Admin Supervisor| Synchrony Logistics T +***0 E ***