SK
Sibongile K

1 reviews | Active since Feb 2018

15 Feb 2021, 17:49

Mrs

I have a 3 year cell contract with Vodacom which I took during 2018. Paying R385 on monthly basis. This was for a laptop and router. Around October 2020 I was told that the contract was upgraded and at North gate mall. Perpetrator took iPhone on contract. I was told that Vodacom will be deducting R1020.99. I lodge complain with Vodacom and they ask me to send affidavit which I did but they have failed to rectify mistake. Vodacom keep on contacting me for an unknown account. Vodacom to investigate since I did not upgrade my contract and took the I phone.

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Replies (1)
Vodacom
Vodacom's reply16 Feb 2021, 07:46
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team