DO
Dallas O
1 reviews | Active since Sept 2019
21 Sept 2019, 11:58
Mrs
Hi I have come to the conclusion that vodacom is a shark just after money... Because I am a top up contract I do not get to use any talking points I might have.. They take my money but do not give the credit like they do to prepaid customers. So unfair.... I now no longer have faith in vodacom will change as soon as this contract is ended, after many years of of service.
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Replies (3)
Vodacom's replyOfficial
21 Sept 2019, 11:59Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Sept 2019, 11:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Dallas O's updateReviewer Update
21 Sept 2019, 12:04Unless vodacom is willing to give me my talking points on my top up money I am not interested in talking to them. They know how to take but not how to treat loyal customers
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Dallas O's update21 Sept 2019, 12:04
Reviewer Update
Unless vodacom is willing to give me my talking points on my top up money I am not interested in talking to them. They know how to take but not how to treat loyal customers
Vodacom's replyOfficial
27 Sept 2019, 09:16Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply27 Sept 2019, 09:16
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team