Mrs

The device was ordered last week and I was advised that the delivery will take place on the 27th December 2017 which did not happen. According to Ram Couries, Vodacom provided them with incorrect delivery contact details. I called RAM 3 times yesterday and none of the calls were taken but instead the consultants were laughing in the background and ended the calls and the other one was placed on hold. I then opted to phone Vodacom and spoke to Mpho who advised that the delivery driver from Ram will contact me yesterday which didn't happen. I expected delivery to at least happen today. I phoned Vodacom today around 14h25 and spoke to Thina after speaking to Ram consultant who told me that it was not his problem Vodacom provided them with incorrect details. Unfortunately, I won't be available from tomorrow since Thina said delivery cannot happen today. If Mpho cared enough about the Vodacom Clients, she could have made a follow up with Ram this morning to ensure that delivery takes place before the end of business day. But it looks like no one cares that's why queries are just closed at the end of the call. Thina was so cold with stinking attitude telling me that my account will be debited if I don't make a call after 5 days. Why should I deal with such a mediocre? Why should I phone again if all calls are recorded? Why can't she just send a request to the relevant department or transfer the call for that matter? People are so comfortable in their positions as if they were approached by Vodacom to come and work. If this order cannot be delivered today, unfortunately it has to be cancelled.