Mr unhappy

I've been a vodacom customer for several years, but this is the 1st time I've been taken for a ride by them. I only recently found out that my account is in areas due to vodacom not debiting my account. They gave me an amount to pay to get my account up to date which I paid. Never in the months that my account was in arreas have they disconnected my device however after I paid the arreas all of a sudden they disconnected my cellphone. I spoke to to the consultants in promenade store cape Town to assist me and was told the people who can resume my line only work untill 4 o'clock. For me thats ridiculous because how can customer service not be there to assist 24/7.my biggest problem now is they want me to pay more money after I paid my account up to date. I have never experienced such pathetic service and feel like I just want to cancel all my contracts. My line is still disconnected after they told me it will be resumed after a half an hour.If no one is going to assist me in sorting out this matter you leave me no choice but to get my lawyers involved.