Mr. Shameel Joosub and your gang can i get service pleaaaaaaaase

This is my second HP complaint in a week and to my surprise nobody has contacted me to assist. Yesterday I sent an email to your complaints department and I included Mr. Shameel Joosub and I received a call from someone who was very hostile and abrupt saying that she will assist me with the upgrade but she did not because her mannerism when she called me left me disgusted. She did not introduce herself as calling from Vodacom and when I asked who she was she was rude and told me that I was hesitant and will not be able to continue with the upgrade. I will register the complain now on Twitter and FB for the CEO. My contract was with Autopage and I thought that the service was poor there but they got things done but with your company nothing happens, I went to your Vodacom store twice and the first lady there was able to advise however on my second visit the agent that assisted did not have time of day for me and she just dismissed me after waiting to be assisted for thirty minutes. I registered my complaint on your in-house complimentary or complaints system and guess who called me NO ONE and that has been the type of service I have received from Vodacom. I went through all of this because I wanted to upgrade my policy and instead I am treated like sh*t and you should rather advise us that your services are closed for the holidays and I will find other avenues to complain until I am assisted. My contract number is **********