Mr SANDILE MNCWABE

I am so disgusted with the service at Vodacom, I settled my cellphone contract account last year in October the 16th (2020) to my surprise I am still listed on ITC by Vodacom that I have not paid them, I went in to the store many times to resolve this but no help, I called them numerous times I get a voice prompt that says put your ID then when I put my ID i get another voice prompt that says they do not recognize my ID or my cell number and that is simply because I owe them nothing but they still have me listed on ITC which was supposed to be removed no later than 90 days as promised. 90 days has passed long ago.