Mr Mntambo

Vodacom is nonsense their consultants are *********** was called for an upgrade and I asked the agent that called that the amount they told me is correct and the won't be any extra charges and the agent said no extra ,to my surprise I was charged extra 113 and I spoke to the team leader and she didn't know anything about extra and advised me to reverse it and it was reverse,month end it was deducted again including penalty for the reversal and they cancelled my debit order without my consent and they didn't debit end of April and May and no one bothered to communicate with me and I took it upon myself to call them Saturday and Sunday with no help and today I called and was told I need to go to the nearest Vodacom shop ,when I got there was told that they don't deal with online application only walks ins and the lady tried to get someone to help for almost 2 hours with no luck until the agent spoke to someone who gave her this number ********** 000 and I used my money to call and I spoke to Rosie who could not help me and she transferred me to Dimakatso who also didn't help me ,so basically I was dealing with *********** people that work Vodacom but have no clue about their service and what ****ed me off the most is that my name is listed as a bad payer because of Vodacom I'm fed up day wasted for nothing and from today I want nothing to do with Vodacom ever in my life and the number in question ********** 873 and I need this sorted out as in yesterday or I'm going to take this matter to ombudsman my details ********** 129 mlungisi Mntambo