ZM
Zebedius M

1 reviews | Active since May 2020

09 Oct 2025, 10:17

MR Lediga

I just received my invoices and when I look at the it shows that my bill has increased and no one from vodacon has call to explain why and when you call the only thing you can talk to is TOBBIE that can't assist you with what you need. i have also asked them to fix VAT increase that I am charged on my bill but there is nothing you can do if TOBBIE is the only thing you get when you call VODACOM. *** SERVICE THAT WE ARE GETTING FROM VODACOM. this will be my last contract with VODACOM.

0
Replies (2)
Vodacom
Vodacom's reply09 Oct 2025, 12:13
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply10 Oct 2025, 12:00
Official
Hi Zebedius, 

Thank you for taking our call. 

As discussed, we’ve provided feedback on your account billing and found that airtime transfers are responsible for the increase on your account.

Per your request, an updated statement has been sent.

We hope this provides clarity.

Kind regards, Vodacom Consumer Website Team

Best regards,